About this role
About the Role This posting describes GitHub Premium Support offerings for Enterprise customers, including 24/7 support, dedicated engineers, and proactive IT health management. It highlights three tiers of service options: Enterprise, Premium, and Premium Plus, with a range of entitlements designed to maximize uptime and simplify support for large organizations. What You'll Do
- Provide enterprise-grade GitHub support services across GHES, GHEC, and GHAS, including 24/7 coverage and expedited initial responses.
- Serve as a point of contact with a dedicated engineer, prompt escalation, and access to health check reporting.
- Assist customers with incident management, crisis planning, incident simulations, and premium training content to improve readiness and reliability. What We're Looking For
- Not specified in the posting. Nice to Have
- Not specified in the posting. Compensation & Benefits
- Not specified in the posting; compensation is provided via quote.