About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
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Process orders accurately and efficiently using the client tool (BrightTree).
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Organize and manage medical documents in PDF format.
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Upload PDF documents to the client tool as required.
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Maintain and manage documents via the client's SharePoint system.
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Perform additional tasks related to order processing and PDF document management as needed.
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Send and receive reports via email, ensuring all communication is timely and accurate.
Requirements
- At least 6 months Back-Office work experience
- No BPO experience needed!
- US Healthcare BPO experience is an advantage
- Must be keen to details
- Must be proficient in MS Excel, Word, PDFs
- Good verbal and written English skills
- Willing to work onsite in Makati
- Amenable working night shift
Benefits
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What can we offer you?
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Competitive salary and benefits
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Health Insurance with free dependents*
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10%-night differential
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Attendance Bonus
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Paid time off
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Convertible to cash leave credits
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Performance Appraisal
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Work-life balance
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A focus on growing your career path with us
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We encourage you to follow your passions and learn new skills
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Our commitment to you
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Strong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all inclusive environment where everyone thrives