NOC Supervisor
About this role
NOC Supervisor
Overview
The NOC Supervisor will help oversee the day-to-day function of the NOC Admin and NOC Engineer team members, assigning daily workload, reviewing trouble tickets, and phone calls to help the Surf NOC succeed in meeting its Network KPI’s and Customer SLA’s. Additional tasks will include screening, onboarding and the development of new hire team members as well as working closely with our reliability engineering team members throughout our Change Approval Board process, Incident Management and Outage Restoration.
This is a 3rd shift position with hours from 11:00 PM - 7:00 AM ET. This shift can take place Sunday - Thursday, or Monday - Friday.
This position is located in the Byron Center, MI office. Relocation will be required for any possible candidates located outside of this area.
Reports To: Network Operations Manager
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