About this role

Night Porter

To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
Ensure an accurate cashiering balance is performed at the completion of shifts.
Ensure security procedures are maintained according to policy.
Report any safety hazards in the area.
All complaints to be handled promptly and efficiently.
Attend and participate in training sessions provided.
Ensure the correct welcome is given to all callers.
Ensure the correct welcome is given to all guests.
Complete all audit tasks as specified by the checklist.
To answer, as promptly as possible, all incoming calls.
Ensure reports are distributed.
Ensure credit cards are handled properly with related paperwork.
To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
Process wake-up calls.
Ensure necessary handover of information is passed on to the oncoming shift.
Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager/Supervisor
Ensure meeting spaces are properly set up, maintained, and equipped for all meetings and events

Previous experience in hospitality, customer service, security, or a similar role
Good verbal and written communication skills
Ability to work independently and remain alert during overnight shifts
Reliable, trustworthy, and professional
Strong attention to detail
Ability to handle emergencies calmly and efficiently
Good problem-solving skills
Flexible approach to work
Ability to carry out light maintenance and setup tasks when required
Additional Information
Experience is an asset
Prior experience working with Opera or a related system
Additional languages are a plus

Your team and working environment:

The Hawkwell House team embodies Mercure’s welcoming and locally inspired culture, creating a warm, authentic environment where guests and colleagues feel at home. Our property blends charm, character, and genuine hospitality in everything we do.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

PERKS FOR YOU:

Employee benefit card offering discounted rates at Accor worldwide
Free and delicious meal breaks on duty
Complimentary stays in the UK and North Ireland
Friends & Family discounts
30% food discounts in our restaurants
Pension Scheme
Health Insurance
Cycle-to-work scheme
Staff Uniforms Provided
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Candidates must have the right to work in the UK

Night Porter