About this role
Position Overview
- Effectively manage the daily reconciliation of the Hotel’s trading
- Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
- Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operation
- Ensure maximum guest satisfaction as well as the safety and security of the property.
Main responsibilities
- Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
- Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
- Process all management accounts as required.
- Ensure that reservations details for in house-guests are recorded correctly, ie. room rates, dates of stay, authority to charge.
- Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
- Complete 'back up' procedures to save all data.
- Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
- Provide supervision and support to the Front Office team and other departments when required.
- Ensure that suitable crew levels are maintained at all times for the front office team. Authorise all departmental rosters and changes as required.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are