About this role
Description
- Night Manager to oversee hotel operations during night shifts, ensuring excellent guest service, staff supervision, security, and accurate financial reporting.
Key Responsibilities
- Oversee night-shift operations across front office, housekeeping, security, and food and beverage.
- Supervise check-ins, check-outs, reservations, guest enquiries, and complaint resolution.
- Conduct night audits, reconcile daily transactions, and ensure accurate financial records.
- Monitor hotel security, coordinate emergency responses, and document incidents.
- Supervise night-shift staff and ensure compliance with hotel policies and service standards.
- Monitor room occupancy, maintenance issues, cleanliness, and service delivery.
- Prepare shift reports and ensure proper handover to the morning team.