Night Manager

Night Manager

Night Manager

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 4 - 10 years
• Location Lagos
• City Victoria Island
• Job Field Food, Beverage and Hospitality

Job Summary

BrowseCareers

• The Night Manager is responsible for overseeing the hotel's operations during the night shift, ensuring the smooth, safe, and efficient running of all departments while maintaining the highest standards of guest service expected in a superior luxury hotel.
• The Night Manager serves as the most senior management representative on duty during the night, ensuring operational continuity, guest satisfaction, security, financial accuracy, and compliance with hotel policies and procedures.
• The role supervises night operations across the Front Office, Housekeeping, Security, Engineering, Food & Beverage, and other support departments, ensuring seamless coordination and prompt resolution of operational issues, guest concerns, and emergencies.
• The Night Manager also oversees the night audit process, revenue reconciliation, guest arrivals and departures, security monitoring, and preparation of operational reports for Executive Management.

Responsibilities

Night Operations Management:

• Oversee the overall operation of the hotel during the night shift, ensuring all departments function efficiently and in accordance with established standards.
• Act as the senior manager on duty during the night and make operational decisions within delegated authority.
• Coordinate the activities of all departments to ensure uninterrupted hotel operations.
• Monitor service delivery across Front Office, Housekeeping, Engineering, Security, Food & Beverage, and other operational areas.
• Ensure all overnight operational activities are completed accurately and on schedule.
• Conduct routine inspections of guest areas, public spaces, back-of-house facilities, and hotel premises.
• Ensure the hotel is fully prepared for the next day's operations.

Guest Relations & Service Excellence:

• Deliver exceptional guest service and ensure a memorable guest experience throughout the night.
• Personally welcome VIPs, late arrivals, and special guests when required.
• Handle guest complaints, concerns, and service recovery promptly and professionally.
• Resolve escalated operational and guest service issues that occur during the night shift.
• Ensure guest requests are attended to promptly and efficiently.
• Monitor guest satisfaction and maintain the hotel's luxury