Night Manager

Night Manager

Night Manager

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 3 - 5 years
• Location Abia
• City Aba
• Job Field Food, Beverage and Hospitality

JOB SUMMARY

• The Night Manager will be responsible for overseeing the hotel's operations during night shifts, ensuring excellent guest service, staff supervision, security, financial accountability, and smooth coordination of all departments operating at night.
• The successful candidate will serve as the senior management representative on duty during the night, handling guest complaints, supervising front office activities, monitoring hotel security, coordinating emergency responses, and ensuring that operational standards are maintained.
• The Night Manager will also ensure accurate night audit procedures, proper reconciliation of daily transactions, effective communication with management, and the preparation of comprehensive shift reports. The ideal candidate must be professional, dependable, calm under pressure, and capable of making sound decisions independently.

QUALIFICATIONS AND REQUIREMENTS

• A minimum of an OND, HND, or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• A minimum of 3–5 years of experience in hotel operations, front office management, guest services, or a similar hospitality role.
• Previous experience supervising hotel operations during night shifts will be an advantage.
• Good knowledge of hotel front office procedures, reservations, guest relations, and night audit operations.
• Understanding of cash handling, revenue reconciliation, billing procedures, and financial controls.
• Knowledge of hotel security procedures, emergency response, and incident reporting.
• Familiarity with hotel property management systems (PMS), POS systems, and Microsoft Office applications.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Ability to handle difficult guests and emergencies professionally.
• Strong organizational skills and attention to detail.
• High level of integrity, confidentiality, reliability, and accountability.
• Willingness to work night shifts, weekends, and public holidays as required.

KEY RESPONSIBILITIES

• Night Operations Management

• Oversee the overall operations of the hotel during the night shift.

• Ensure all departments operating at night perform their duties effectively.

• Monitor the activities of the front office, security, housekeeping, food and beverage, maintenance, and other relevant departments.

• Ensure compliance with hotel policies, operational procedures, and service standards.

• Conduct routine inspections of hotel facilities and public areas.

• Ensure that essential services remain available and operational throughout the night.

• Address operational challenges promptly and escalate major issues to senior management.

• Ensure a smooth handover from the evening shift and prepare a detailed handover for the morning team.

• Front Office and Guest Relations

• Supervise front desk activities, including check-ins, check-outs, reservations, room assignments, and guest enquiries.

• Ensure guests receive courteous, professional, and timely service.

• Handle guest complaints and resolve service issues promptly.

• Assist with special guest requests, room changes, late arrivals, and other accommodation needs.

• Monitor room availability, occupancy, and reservation records.

• Ensure guest accounts, invoices, and billing records are accurate.

• Coordinate with housekeeping to ensure rooms are ready for arriving guests.

• Maintain a professional and welcoming atmosphere at the reception throughout the night.

• Night Audit and Financial Control

• Supervise or carry out the hotel's night audit procedures, according to the hotel's established structure.

• Verify daily room revenue, restaurant sales, POS transactions, and other recorded income.

• Ensure guest bills and financial transactions are accurately posted to the appropriate accounts.

• Reconcile cash receipts, card payments, transfers, and other approved payment methods.

• Review discrepancies in revenue records and investigate unusual transactions.

• Ensure discounts, refunds, complimentary services, and adjustments are properly authorized and documented.

• Confirm that daily financial reports are completed accurately and submitted on time.

• Maintain strict control over cash handling and other financial transactions during the night shift.