About this role
A hotel in Ikeja, Lagos is hiring a Night Duty Manager to oversee hotel operations during the night shift and ensure excellent guest service, staff supervision, safety, security, and the smooth running of all hotel activities. The role involves supervising night operations, handling guest service standards and complaints, overseeing front desk activities including check-ins/check-outs and the night audit, coordinating with Housekeeping, Security, Maintenance, and other departments, ensuring safety of guests and staff, managing emergencies and operational issues as the manager on duty, and preparing nightly handover and incident reports.