About this role
NiCE CXone Administrator
Position: NiCE CXone Administrator Experience: 3 – 5 Years Location: Hyderabad Shift: Day Shift (10:00 AM – 7:00 PM) Working Days: 5 Days/Week We are looking for an experienced NiCE CXone Administrator to manage and optimize NiCE CXone solutions for our contact centers. If you have a knack for workflow designing and troubleshooting in a fast-paced environment, apply today!
Responsibilities
- Configure and maintain NiCE CXone solutions.
- Design and optimize workflows using NiCE CXone Studio.
- Handle support tickets and collaborate with NiCE support for issue resolution.
- Provide training and documentation to end-users.
Qualifications
- Proven experience with NiCE CXone administration and workflow designing.
- Strong understanding of contact center technologies.
- Bachelor’s degree in Computer Science or equivalent.
Skills
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NiCE CXone, Studio Workflow Designing, Contact Center Technologies, Support Ticket Management
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Tek Leaders Inc. is an equal opportunity employer. Job Category: Software Development Job Type: Full Time Part Time Job Location: Hyderabad