About this role
About the Role
This role focuses on driving process improvement and digitalization for NGBA Quality Management (G-EDM) and PS&R, serving as the global point of contact and coordinating cross-country efforts to define the end-state solutions and optimize processes. It also leads change management activities and supports global coordination and stakeholder engagement within G-EDM. What You'll Do
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Process Improvement & Digitalization: act as the global point of contact for G-EDM Quality Management and PS&R processes; lead and participate in the development, optimization and automation of QM and PS&R processes; guide functional leads across countries to define the NGBA end-state solution and finalize process models; conduct regular analysis of existing processes and IT environment, aligning with best practices.
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Change Management - Technical & Organizational: identify global and country-specific features and enable NGBA workshops for Quality Management and PS&R; drive role-based training for users across G-EDM; develop user documentation, process descriptions, guidelines, and procedural instructions.
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Stakeholder Management & Global Coordination: provide updates to key stakeholders on NGBA implementation progress, achievements, and improvements in Quality Management and PS&R; represent G-EDM in business experts' communities and NGBA forums for QM and PS&R topics; build internal G-EDM QM and PS&R expert community. What We're Looking For
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Experience with global Quality Management (QM) and PS&R processes and a track record in process improvement and digitalization.
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Ability to lead cross-country initiatives, guide functional leads, and align process models with best practices.
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Experience in change management, including workshops, training, and creation of user documentation, process descriptions, guidelines, and procedural instructions.
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Strong stakeholder management and global coordination skills, with ability to connect with internal communities and external forums.