About this role
Job title: NGBA Order to Invoice (OTI) Process Improvement Lead
About the Role The role supports G-EDM globally by driving NGBA Order to Invoice (OTI) process improvements, digitalization initiatives, and change management to elevate business competitiveness. It acts as a global point of contact, leads process optimization, and coordinates with stakeholders worldwide to implement end-to-end OTI solutions.
What You'll Do
- Participate in the development and implementation of G-EDM's business strategy, process improvements, and digitalization initiatives; enhance business competitiveness; advocate for improvements to stakeholders; establish expert networks.
- Serve as global point of contact for G-EDM OTI processes; lead and participate in development, optimization, and automation of OTI domain; guide Customer Service Leads across countries to define NGBA end-state solution and finalize process models; conduct regular analysis of existing processes and IT environment for further development.
- Identify global/country specific features and enable NGBA workshops for OTI; drive role-based training for users across G-EDM; develop user documentation, process descriptions, guidelines, and procedural instructions.
- Provide updates to key stakeholders on NGBA implementation progress and represent G-EDM in business experts' communities and NGBA forums for OTI topics; build internal G-EDM OTI expert community.