About this role
All OIT student workers are required to work on the Service Desk. The Service Desk takes calls and responds to email from students, faculty, staff, and outside sources, and prepares work orders for both technology and facilities requests.
Specific Duties
- Answer phone calls, emails, web requests, and walk-in requests and prepare appropriate work orders.
- Assist users with password changes and other first-level support.
- Route phone calls to appropriate department/person.
Minimum Qualifications
- Must speak and write English clearly.
- Must be a current ULV student.
Benefits Summary Employees are eligible for the following benefits:
- One hour of Paid Sick Leave for every 30 hours worked, with a maximum accrual of 24 hours of Paid Sick Leave per year and capped at 48 hours.
- University of La Verne Defined Contribution Retirement Plan – can contribute employee voluntary contributions, excluding wages derived from federal work study funds.
- In accordance with the Affordable Care Act (ACA), employees who work an average of 30 or more hours per week, will be eligible for medical coverage through the University of La Verne.
- Covered under the University of La Verne Workers Compensation Insurance.
Location
La Verne Main Campus
Physical Demands Summary Do the essential functions of this job require lifting? If yes, list maximum weight and duration Describe work environment
Hiring Pay Rate Hourly Rate $16.90
Posting Detail Information Posting Number 2024-251470SE Open Date 06/08/2026 Close Date 06/30/2027 Open Until Filled Yes Posting Specific Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents
- Resume
- Cover Letter Optional Documents
- Transcripts
- Letter of Recommendation 1