New Product Quality Specialist (NPQ)

About the Role New Product Quality Specialist (NPQ) is a platform core team member responsible for all aspects of Quality affecting New Product Development and Current Product Quality. CPQ tracks the performance of Noida-produced tractors in India and global markets using sources such as WRS (Global warranty Tool), dealer feedback, warranty data, field visit reports, Brand Service and regional Product Support / Quality team feedback. The role targets SBP warranty cost, time to fix, and failure rate improvements for the responsible Product Lines produced in India and sold globally. What You'll Do

• Collect and analyze all available information regarding product performance in the field for the assigned model range from sources including ASIST, Warranty, Quality Tracking, field visit reports, Brand Service and regional Product Support / Quality team’s feedback.
• Measure, analyze and report warranty performance indicators for the assigned products. This includes warranty frequency and spending trends.
• Complete pertinent data analysis to identify components and systems requiring fix actions or improvement.
• CPQ is also Leader of Early warning team along with Platform Manager to lead the cross functional team (of Plant Quality / PD / Mfg. Engg. / Mfg. / SQE / Purchase / SPD / Brand) for any new program after OKTS milestone approval to manage the flawless launch & issue resolution in Domestic & export market.
• As a core member of the Current Product Management (CPM) team, identify and correctly prioritize field Quality & Reliability issues and guide the CPM and Platform teams to develop action plans to drive fix action and improvements.
• He would be champion of diagnosis activities for key field issues to ensure the correct root causes are identified.
• Support the CPM process in driving timely and focused development and execution of action plans, ensuring fix actions are suitable, correctly validated and delivered to the field in line with expectations. What We're Looking For
• Experience in quality management for New Product Development and Current Product Quality and CPQ roles, with ability to monitor and improve SBP metrics.
• Experience with data sources such as ASIST, Warranty, Quality Tracking, field visit reports, Brand Service and regional Product Support/Quality feedback, and with the WRS Global warranty Tool.
• Ability to lead cross-functional teams (Plant Quality / PD / Mfg Engg. / Mfg. / SQE / Purchase / SPD / Brand) for new programs after OKTS milestone approvals to ensure flawless launches and issue resolution in domestic & export markets.
• Strong root-cause analysis and diagnosis skills to identify correct root causes for key field issues.
• Experience supporting the CPM process with timely development and execution of action plans, validation and field delivery.
• Willingness to work in Noida, India, with exposure to domestic and export markets.