New Patient Coordinator - Thoracic Surgery

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a nationally recognized thoracic surgery team and help patients take the first step in their care journey.

We are seeking a compassionate, highly organized New Patient Coordinator to serve as the primary point of contact for patients seeking thoracic surgical care. In this role, you will help create a seamless patient experience by coordinating new patient appointments, gathering medical records, verifying insurance and referral information, and ensuring patients are matched with the appropriate provider.

This is an excellent opportunity for a healthcare administrative professional who enjoys working in a fast-paced, patient-centered environment and takes pride in delivering exceptional service.

Qualifications

What You'll Do

• Coordinate and schedule new patient appointments while ensuring timely access to care

• Obtain and organize medical records, referrals, and required documentation before visits

• Assist patients and referring providers with scheduling, registration, and routine inquiries

• Maintain accurate appointment and patient records within electronic systems

• Scan and process documents into the medical record

• Support billing-related processes and patient visit workflows, including check-in and check-out activities

• Serve as a scheduling, registration, and billing system resource for colleagues

• Provide guidance and support to practice staff and assist with daily office operations

• Handle messages related to prior authorizations, prescription refills, provider questions, and test results

• Collect co-payments when required

• What We're Looking For

• Strong scheduling, organizational, and customer service skills

• Ability to manage multiple priorities with exceptional attention to detail

• Experience working in a healthcare, medical office, or physician practice setting

• Knowledge of patient registration, insurance verification, and medical records processes

• Excellent communication skills and a patient-first approach

• Experience supporting complex scheduling workflows, including surgical scheduling, is highly valued

• If you are detail-oriented, thrive in a collaborative clinical environment, and are passionate about helping patients navigate their healthcare journey, we'd love to hear from you.

• What You’ll Bring

• High school diploma, GED, or equivalent experience.

• At least one year of applicable work experience.

• Excellent interpersonal, customer service, prioritization, and problem-solving skills.

• Ability to succeed in a fast-paced, high-volume environment with frequent customer contact.

• Spanish-language skills and call center experience strongly desired.

• Additional training in office systems or other post-high-school education preferred.

• Ambulatory or primary care experience is a plus, but not required.

• Remote Type

• Onsite

• Work Location

• 55 Fruit Street

• Scheduled Weekly Hours

• 40

• Employee Type

• Regular

• Work Shift

• Day (United States of America)

• Pay Range

• $19.37 - $27.71/Hourly

• Grade

• 4

• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

• The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.

• Mass General Brigham Competency Framework

• At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.