Neurology Triage Nurse

Job Summary

The Division of Pediatric Neurology at the University of Utah School of Medicine is seeking a Neurology Triage Nurse to function as a member of the Pediatric Neurology triage team. This position is responsible for delivering professional nursing care to patients via phone or patient portal. The Clinical Triage Nurse will utilize strong organizational and leadership skills to assess patient status; implement nursing interventions to modify symptoms; develop, implement and evaluate patient care plans to enhance and improve outcomes; and ensure a safe and therapeutic environment.

The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/ . Mutual respect and appreciation are highly valued in the department.

The University of Utah offers a comprehensive benefits package including:

• Excellent health care coverage at affordable rates (see the Summary Comparison for more information)

• 14.2% retirement contributions

• Generous paid leave time

• 11 paid Holidays per year

• 50% tuition reduction for employees, spouses, and dependent children

• Flex spending accounts

• University provided basic employee life insurance coverage equal to a salary of up to $25,000

Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.

• Free transit on most UTA services

Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Responsibilities

• Essential Functions

• Performs phone management with patients’ parents, chart review, care coordination, triage, and problem management.

• Discusses patient and family concerns over the phone and/or via the electronic health record.

• Provides patient/family education surrounding common neurological conditions.

• Communicates adjustments in treatment plan to families.

• Provides support and guidance to patients and families navigating complex medical conditions.

• Maintains compliance with regulatory requirements, organizational policies, and standards of nursing practice while protecting patient confidentiality.

• Accurately documents all patient interactions, assessments, interventions, education, and care coordination activities in the electronic health record.

• Evaluates patient response to interventions and modifies plan of care as needed to achieve health care goals. Communicates adjustments or changes in treatment plans to patient/family.

• Communicates lab & other test results to families.

• Provides medication refills.

• Assists providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, and preauthorization.

• Maintains a safe and therapeutic patient care environment.

• Works closely with triage team to provide high quality, efficient care to patients and their families.

• Keeps current on advances in nursing care by participating in educational programs.

• Orients and educates new staff in nursing techniques and departmental procedures.

• Utilizes knowledge of medications, procedures, infection control, and safety precaution, and initiates appropriate interventions in crisis situations.

• Participates in total quality management to positively affect patient and system outcomes to improve care.

• Minimum Qualifications

• Required

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

• Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.

• Preferred

• Some positions may require additional certifications such as Advanced Cardiac Life Support ( ACLS ), Pediatric Advanced Life Support ( PALS ), or Neonatal Resuscitation Program ( NRP ) within one year of hire.

• This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

• Disclaimer

• This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

• Preferences

• Type Benefited Staff

• Special Instructions Summary

• Additional Information

• The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems or University Human Resource Management if you have questions regarding the post-retirement rules.

• This position may require the successful completion of a criminal background check and/or drug screen.

• The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to