Network Services Lead

Job Description

Network Services Lead

Vancouver, BC | Calgary, AB | Edmonton, AB | Full-Time | Remote, with occasional office attendance

About the Role Our client is hiring an Enterprise Network Lead to run the day-to-day health of its corporate network and take it forward. You'll own a connected environment of wired and wireless networks, WAN links, remote access VPN, Azure-based networking, and Fortinet security infrastructure. You'll advise IT leadership on network direction, push for consistent standards, and bring in new approaches where they make sense.

This is a hands-on leadership role. You'll guide a team of network engineers, step in on the toughest incidents, and work alongside architecture, security, and cloud colleagues, external carriers, and internal business teams. The goal is a network that stays secure, dependable, and ready to scale.

What You'll Do

Direction and Standards

• Help IT leadership set the plan for network operations, including standards, policies, and ways of working that support security, uptime, and business needs
• Review performance data, service trends, risks, and new technologies to help decide where the team should focus
• Create and keep current the documentation, monitoring, and runbooks that keep service delivery consistent

Running the Network

• Keep the network and communications environment available and performing well, and keep improving it
• Run the incident, problem, change, and recovery processes, and raise the quality of how the team delivers service
• Lead the response to complex outages, find the root cause, and make sure the fix holds
• Replace manual work with automation and build solutions that scale

Technical Leadership

• Act as the senior technical authority for LAN/WAN, wireless, VPN, Azure networking, Fortinet security, and enterprise connectivity
• Guide, coach, and develop the network engineers on the team

Vendors and Partners

• Manage relationships with internet providers, telecom carriers, and other third parties so connectivity stays reliable and service levels are met
• Work with infrastructure, cloud, security, and business teams to deliver network services that fit their needs

What You Bring

Experience

• 8+ years in enterprise network operations, with a background in infrastructure support and IT service management
• 5+ years leading or directing a network operations team in a large, complex environment
• Strong experience with network design, connectivity services, and security across on-premises and cloud environments
• Proven track record managing ISPs, telecom carriers, and other vendors, including service levels and escalations
• Solid grounding in structured incident, problem, and change management, with a focus on continuous improvement
• Experience supporting hybrid cloud environments, including Azure networking and business-critical services

Technical Skills

• Hands-on experience with Fortinet firewalls (FortiGate), SD-WAN, and secure connectivity
• Working knowledge of cloud networking and how it connects to on-premises infrastructure

People and Communication

• A record of leading, coaching, and growing technical teams
• Strong working relationships with vendors, service providers, and stakeholders
• Clear communication, sharp analysis, and sound judgment under pressure
• The ability to explain technical problems in terms of business impact and recommend next steps

Work Setup

• Remote, with the option to visit your nearest office (Vancouver, Calgary, or Edmonton) when needed

Compensation

• Compensation Competitive salary based on experience.

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex

Benefits

• Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.