Network/Operations - Technical Support - Sr

Job Description

Network/Operations - Technical Support - Sr

Location: New York, New York (Onsite)

Role Overview

We are seeking a Technical Support professional to provide support for a growing group of team members across multiple divisions. This role has a heavy focus on laptop support, covering an even mix of Windows PCs, Macs, and Mobile Devices. The position requires customer-focused support and excellent communication skills.

Key Responsibilities

• Provide support for team members in multiple divisions.

• Focus on laptop support for Windows PCs, Macs, and Mobile Devices.

• Deliver customer-focused support.

• Engage in cross-training efforts with peers.

• Contribute to site-level operational readiness and process improvements.

• Collaborate with the site lead and act as a backup when delegated.

• Assist the Service Desk by taking and resolving intake calls.

• Required Qualifications

• Education: High School Diploma, GED, or equivalent certification.

• Experience: At least 3 years of experience in remote administration and end-user support.

Technical Skills:

• At least 3 years of experience with Windows 10 or earlier operating systems.

• At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).

• At least 1 year of experience with Google suite applications.

• At least 1 year of experience with macOS (High Sierra).

• Preferred Qualifications

• Bachelor’s Degree in Business, Information Systems, Computer Science or military experience.

• 1+ years of experience with Active Directory services integration.

• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.

• Apple certification(s).

• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).

• 1+ years of macOS Server administration experience.

• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM.

• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype.

• 1+ years of experience supporting 100+ end users on Mac.

• 1+ years of experience with image deployment, software and system testing, and encryption and security tools (McAfee) on Windows and macOS.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.