About this role
Position Description
*Future Opportunities - Network Operations Field Technician
Job Location
Mountain View, CA
Location Type
Onsite
Req ID
14076
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Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
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Responsibilities:
Assisting in critical network infrastructure environment maintenance tasks
Conducting IDF commissioning audit (Handoff/Closeout)
Correctly label racks/IDFs
Assisting in updating existing QC SOP, & MOP documents
Deploying base config on network devices as needed
Following existing methods of procedure (MOP)
Handling patching requests copper and fiber
IDF clean-up hygiene tasks at assigned location(s)
Performing MDF/IDF audits and JR audits
Performing basic troubleshooting of break fix issues
Performing basic troubleshooting during an outage
Performing IDF audit remediation as directed
Supporting projects requested by manager
Providing support for change requests (CRs)
Providing support for power shutdowns
Rack-mounting switches and routers
Reviewing and comment on MOPs
Testing and troubleshoot basic copper and fiber links
Testing and troubleshoot complex multipoint circuits
Updating commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix)
Participating in the on-call rotation once training is completed
Requirements:
High School Diploma or GED equivalent
Effective time management skills and the ability to work independently
Effective written and verbal communication skills
Must have reliable/personal transportation
Keen attention to detail is required
Ability to read and understand maps/diagrams
Must be able to lift 75 pounds
Preferred:
Certifications in technology specific areas, networking, or management preferred
Experience installing Cisco equipment
Certifications preferred: A+, N+, S+, (CompTIA Certs), MCP
Experience using ITSM tools, ticketing systems, and reporting
Experience with Google tools preferred (Google Sheets)
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
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