About this role
Role overview
We are seeking a senior technical leader to oversee NOC execution and ensure disciplined monitoring, troubleshooting and escalation across a complex telecommunications environment.
Key responsibilities
- Lead front-office and technical operations personnel in monitoring network availability and resolving incidents.
- Review alarm handling, ticket quality, escalation accuracy and restoration progress.
- Coordinate back-office engineers, field teams and equipment vendors during complex faults.
- Maintain operational procedures, escalation matrices and technical knowledge articles.
- Review recurring incidents and drive improvements in detection, diagnosis and restoration.
- Coach engineers and assess technical readiness and operational performance.
Skills
Requirements
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Bachelor’s degree in Telecommunications, Networks or a related engineering discipline.
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Minimum 10 years of telecom network operations experience, including 4 years in a team leadership role.
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Strong working knowledge of IP/MPLS, optical transport and access networks.
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Demonstrated experience with NMS/EMS platforms, ITSM tools and SLA-based operations.
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Professional-level networking certification, such as CCNP, JNCIP or equivalent, preferred.
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Strong troubleshooting, coordination and technical reporting skills.
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This job post has been translated by AI and may contain minor differences or errors.
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Preferred candidate
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Years of experience
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3 - 10 years
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Degree
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Certification / diploma
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Career level
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Mid career
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