Network Engineer

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses through reimagining how telco should be delivered. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Through Smart Communities, we own and operate extensive fibre to the premises (FTTP) and managed Wi-Fi networks that service residential and commercial communities including multi-unit dwellings. Through Neoloop we offer open access to our FTTP networks to other Retail Service Providers. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

Our Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.

Role Purpose

The overarching objective of the Network Engineer – Edge Network is to ensure the smooth operation of Superloop’s Layer 2 and Layer 3 edge networks, delivering maximum performance and availability for all customers.

The role is primarily responsible for building, supporting and maintaining network devices and related services across Superloop’s edge networks, with a focus on residential and business service network platforms.

Key Responsibilities

• Own and/or assist with the operation of Superloop’s Layer 2 and Layer 3 edge networks.

• Liaise with customers, internal stakeholders, teams and suppliers to resolve network faults escalated by the Superloop Network Operations Centre (NOC).

• Troubleshoot, diagnose and resolve network hardware and software faults by engaging with vendor Technical Assistance Centres (TACs), replicating faults in a lab environment and preparing hardware and software fault documentation.

• Manage edge network architectures, including lifecycle management, capacity planning and network optimisation.

• Assist with the development and support of network automation tools.

• Create and maintain low-level design documents (LLDDs), high-level design documents (HLDDs), concept of operations documents (ConOps) and network diagrams.

• Manage national hardware spares for edge networks.

• Assist with and collaborate on network commissioning, migrations and decommissioning activities.

• Ensure effective controls, processes and contingency plans are in place by completing network risk assessments and maintaining process documentation.

• Adhere to all network security standards across projects and operational tasks.

• Maintain current knowledge of industry trends and best practices.

• Manage internal relationships with the NOC, Provisioning Engineering and Pre-Sales teams.

Qualifications and Experience

• Essential

• A degree in Telecommunications, Data Networking or a related discipline, or an equivalent qualification.

• At least three years’ experience in network design or engineering, or in a Level 2 or higher network support or escalation role.

• Excellent understanding of IPv4 and IPv6 networks, including internet routing and carrier-grade NAT (CGNAT).

• Excellent understanding of IP/MPLS routing and forwarding, including IS-IS, BGP, LDP and RSVP.

• Excellent understanding of Layer 3 protocols and L3VPNs.

• Excellent understanding of Layer 2 protocols and L2VPNs.

• Good understanding of subscriber management protocols, including DHCPv4, DHCPv6, PPPoE, PPPoL2TP and RADIUS.

• At least three years’ experience operating a Cisco network.

• Ability to work independently as well as collaboratively within a team environment.

• Strong customer service focus.

• Excellent written and verbal communication and interpersonal skills.

• Sound project management skills.

• Desirable

• At least two years’ experience working in a service provider or edge network environment.

• Experience operating a Juniper or Arista network.

• Strong documentation skills.

• Experience with and knowledge of Python or Ansible.

• Good understanding of EVPN.

• Good understanding of Observium and/or Grafana.

• CCNP certification, or equivalent experience or certification, is highly regarded.

• On Offer

• Free Home Broadband

• Free Mobile SIM plan

• Flexibility – 3 days/week in the office

• Lunch on Wednesdays, snacks, donuts and more!

• Diverse and inclusive culture

• Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

• • At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.