About this role
The Role:
This role is an exciting opportunity to be part of the team driving excellence in network service delivery for a high-growth organization transforming the biotech industry. We are seeking a Network Operations Engineer who will focus on managing daily network operations, troubleshooting Tier 1 and Tier 2 issues, and supporting escalation processes. Reporting to the Senior Manager - Network Operations, you will help ensure our global network remains stable, well-monitored, and efficient. Here’s What You’ll Do Daily Network Operations & Support: Support the operation, maintenance, and troubleshooting of enterprise network infrastructure, including routing, switching, firewalls, wireless, VPN, WAN circuits CASB, ZTNA, and cloud connectivity. Investigate and resolve Tier 1 and Tier 2 network incidents, service requests, and performance issues, escalating complex issues to senior network engineers or architecture teams when needed. Perform initial triage, packet-level analysis, log review, and root cause investigation for network connectivity, latency, routing, firewall, DNS, DHCP, and application access issues. Support network changes, upgrades, configuration updates, and maintenance activities in accordance with established change management processes. Maintain accurate network documentation, diagrams