Network Engineer

Network Engineer

United States

(Remote)

Trending

Job Description

The Network Engineer will report to the Technical Services Manager and is responsible for assessing incoming support requests and addressing them with minimal oversight. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results. The position will require someone who can multitasking, is an efficient out-of-the-box thinker, and looking to actively add to their network knowledge. Our Network Engineers must be highly proficient with Ruckus Wireless network systems (including SmartZone wireless controllers and Unleashed wireless access points), Ruckus/Brocade ICX switches, FortiGate and Sophos Firewalls.

JOB DUTIES:

Open tickets and diagnose Tier 1/2 technical support issues with remote clients’ networks

Program/provision AN Core solutions for deployment at remote sites

Provide and maintain thorough documentation of client systems

Perform firmware updates on remote client systems

Create and manage client contacts/accounts within AN systems

Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge

Learn new technologies and products

Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process

Write/publish articles to increase the team's institutional knowledge

Prepare tickets for RMA processing

Occasional after-hours emergency support for remote clients

YOU MUST HAVE:

4+ years networking experience and current CCNA certification (or equivalent)

Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP

Advanced understanding of wireless local area networks, authentication, security, and encryption protocols

Experience supporting customer environments in a helpdesk/support capacity

Able to solve complex technical problems while under pressure and interfacing with clients

Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization

Availability nights/weekends as needed

Able to work in CST or EST hours

WE VALUE:

Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4

RCWA, RCNA CWNA/CWNP, ICX/Brocade certifications or equivalent experience

Experience programming and troubleshooting Ruckus solutions

Experience with remote desktop support applications

Working knowledge of ConnectWise

Python, VBScript, JavaScript, or other scripting experience

Apple or Microsoft certifications

About Us

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.

You can find out more about how the talent community works here: ADI Talent Community Terms. Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.

ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. ADI complies with applicable equal employment laws in all countries where we do business.

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Job Info

Job Identification 19747

Job Category Network Analysis

Posting Date 10/27/2026, 10:53 AM

Job Schedule Full time

Locations

14819 Ballantyne Village Way,, Charlotte, NC, 28277, US

(Remote)

Incentive Eligible N/A

Business ADI Global Distribution

Hiring

Salary

Range The typical hiring salary for this role, ranges from USD $79110.0 to $134690.0 per year but varies by specific work location. Within a range, our company determines base pay for an individual based on various factors, including market conditions, skills, and experience.

Benefits

• We provide comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.

• US Visa Sponsorship Eligibility

• This position is not eligible for US visa sponsorship

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