About this role
Job title: Network Data L3 Engineer
About the Role The Network Data L3 Engineer acts as a Subject Matter Expert (SME) responsible for advanced troubleshooting, design support, and operational stability of enterprise network infrastructure across LAN/WAN, data center, and cloud environments. The role ensures high availability, SLA adherence, and drives continuous improvements across network operations.
What You'll Do
- Provide Level 3 support for complex network incidents, major outages, and escalations; lead P1/P2 incident bridges and drive resolution within SLA timelines.
- Perform detailed Root Cause Analysis (RCA) and implement permanent fixes; ensure adherence to ITIL processes (Incident, Problem, Change management).
- Troubleshoot complex issues across routing & switching (BGP, OSPF, EIGRP, VLANs, STP), WAN technologies (MPLS, DMVPN, GRE), Wireless and Data Center technologies; provide break-fix support and performance optimization.
- Lead Implementation & Engineering activities: oversee installation, configuration, migration, execute network changes, upgrades, patching; support capacity planning and design standard enforcement.
- Govern and improve processes: ensure compliance with SLA/KPI; develop runbooks; participate in CAB; identify skill gaps and drive training; mentor L1/L2 engineers; work in a global delivery / follow-the-sun model.
What We're Looking For
- 8+ years of experience in enterprise network operations; strong hands-on experience in large-scale global network environments.
- Certifications preferred: CCNP / CCIE (Routing & Switching / Enterprise); proven expertise in complex troubleshooting, network design and optimization; SLA-driven support environments.
- Soft Skills: strong analytical and problem-solving ability; excellent communication (verbal & written); ability to work under pressure and in 24x7 environments; strong customer handling and stakeholder management.
- Additional: experience in managed services or global delivery environments; exposure to automation / scripting is an added advantage.
Nice to Have
- Experience with automation/scripting tools and practices.
- Further data center technologies such as vPC, VDC, OTV, FEX; high availability architectures; disaster recovery and business continuity.
Compensation & Benefits Not specified in the posting.