Neighbourhood Manager

Neighbourhood Manager – Southmere, Thamesmead

Help shape one of London's most exciting regeneration projects

We're looking for a Neighbourhood Manager to join our Place Management team in Southmere, Thamesmead, playing a key role in creating safe, welcoming and thriving neighbourhoods.

This is a unique opportunity to work at the heart of Thamesmead's long-term transformation, supporting residents, managing tenancies and helping deliver high standards across homes, estates and public spaces.

Based at our Southmere development, you'll be the visible face of Peabody, building strong relationships with residents, resolving issues quickly and helping shape the day-to-day experience of one of London's fastest-evolving communities.

What you'll be doing

• Deliver excellent tenancy and neighbourhood management services across Southmere.
• Build strong relationships with residents, community groups and local partners.
• Manage tenancy matters, ASB, safeguarding concerns, estate issues and customer enquiries.
• Carry out estate inspections, welcome visits and resident engagement activities.
• Work closely with internal teams and contractors to resolve defects, repairs and estate issues.
• Support community events and help shape local services through resident feedback.

What you'll bring

• Housing management, tenancy management or community-focused experience.
• Strong customer service and relationship-building skills.
• Confidence handling challenging situations and resolving problems.
• Excellent communication, organisation and stakeholder management skills.

Desirable

• Knowledge of housing management and tenancy legislation.
• A mix of Private and Social Housing experience
• Experience within regeneration, estate management or new-build environments.
• Full UK driving licence and access to a vehicle.

Why Join Us?

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What We Offer

• 30 days annual leave, plus bank holidays
• Two paid volunteering days each year
• Up to 10% pension contribution
• Flexible benefits scheme and employee discount portal
• The opportunity to help shape one of London's largest regeneration programmes

This role is primarily office and community-based, with five days per week spent on site in Southmere. A Basic DBS check is required. A full UK driving licence and access to a vehicle are desirable but not essential. Interviews will be held in person on Thursday 17th September at the Southmere Concierge Office, Thamesmead.

If you're passionate about communities, customer service and making a visible difference, we'd love to hear from you.