Neighbor Services Receptionist

Job title: Neighbor Services Receptionist

About the Role The Neighbor Services Receptionist serves as the front-line point of contact for neighbors seeking food assistance, providing administrative support, and coordinating between client entry points and Central Texas Food Bank programs.

What You'll Do

• Serve as the first point of contact for neighbors visiting the Fresh Harvest Market and Benefits & Enrollment Services in Waco, ensuring a welcoming, client-centered flow.
• Manage and monitor the Neighbor Services waiting room and service queue for the market and enrollment services, ensuring efficient flow and clear communication.
• Support Fresh Harvest Market operations as needed, including stocking inventory, assisting neighbors during service, and maintaining a clean, welcoming facility.
• Manage high-volume calls and in-person visitors; assist neighbors seeking SNAP application help and access to resources.
• Use the language line to facilitate client calls when necessary.
• Screen neighbors for eligibility and connect them to appropriate CTFB programs and resources (market, mobile distributions, nutrition education, workforce programs, etc.).
• Deliver client services from a trauma-informed, strength-based service delivery model.
• Perform data entry, appointment scheduling, and online inquiry responses; pull reports and prepare documentation for client appointments.
• Assist in preparation of reports, data gathering, and tracking goals, metrics, and deadlines.
• Ensure files and client records are stored confidentially and securely.
• Represent CTFB at community events, food pantry sites, and mobile distributions to support Neighbor Services strategies.
• Commit to CTFB’s mission, vision, values, and culture; support emergency response efforts as needed.
• Perform other duties as necessary, including utilizing your language skills for the organization and its clients.

What We're Looking For

• Bilingual in English and Spanish required.
• High School Diploma or equivalent.
• 2+ years of administrative or staff support experience.
• Strong customer service skills and interpersonal abilities for working with staff, leadership, and external contacts.
• Ability to organize and manage multiple projects with attention to detail and deadlines in a fast-paced environment.
• Basic understanding of hunger and poverty issues; empathy and sensitivity to others.
• Exercise good judgement and discretion; strong ethical character, capable of handling confidential information.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and ability to quickly learn client intake software and other databases.
• Strong moral compass with commitment to improving the lives of those served in a dignified environment.
• Belief in CTFB’s mission, vision, values and culture; willingness to work with people from diverse backgrounds; commitment to service.
• Ability to problem solve and adapt in a fast-paced environment.