National Key Account Manager - Pet

National Key Account Manager - Pet

Locations St. Marys, Ontario time type Full time posted on Posted Yesterday job requisition id VAC29296

Reporting to the National Sales Manager, the National Key Account Manager professionally promotes and sells Trouw Nutrition value proposition and services to existing and potential customers and establishes and maintains good relations with customers. The National Key Account Manager responsible for the private label accounts contributes to, implements, and realizes the sales/account plan for our private label business, helps establish marketing and pricing measures, prepares and quotes customers, in order to advise customers appropriately and to conclude the sale of product.

Job Description: Join Our Purpose - Feeding the Future

Role: National Key Account Manager - Pet Location: St. Marys, ON Hours: 37.5 hours per week Vacancy Type: Replacement (Legislative Leave Coverage, Fixed-Term Contract)

Why join us Get ready to own critical customer relationships as a National Key Account Manager - Pet at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come. Join us in this impactful role and help drive the continued growth of our private label pet food business across Canada. Own your direction, own your development and own your path.

What you'll do

• Reporting to the National Sales Manager, the National Key Account Manager professionally promotes and sells Trouw Nutrition's value proposition and services to existing and potential customers while establishing and maintaining strong customer relationships. With a focus on private label pet food accounts, you will contribute to, implement, and execute sales and account plans, support marketing and pricing initiatives, prepare and present customer quotations, and provide strategic account management services that contribute to customer success and business growth.

• You will be responsible for managing major national grocery and mass pet food private label accounts, including new product development initiatives, pricing and promotional activities, customer meetings, portal management, and ongoing account development. You will identify and pursue new business opportunities, strengthen existing customer relationships, and work cross-functionally to support customer needs while delivering sales growth.

• Who we're looking for

• You are an experienced sales and account management professional who excels at building strategic customer relationships and identifying opportunities for growth. You understand customer needs and can translate those needs into practical solutions that deliver value for both the customer and the business.

• You are highly organized, commercially minded, and confident managing multiple priorities in a fast-paced environment. You are skilled in negotiation, communication, project management, and collaboration, and can effectively engage stakeholders across customer organizations and internal teams. You take ownership of results, demonstrate strong business acumen, and are motivated by delivering exceptional customer experiences and commercial success.

• You'll also need

• Post-secondary education in Business, Animal Science, or a related field, combined with relevant practical experience

• Bachelor's or Master's degree and relevant sales training preferred

• 4-6 years of sales and account management experience

• Experience managing business-to-business customer relationships

• Experience within the Consumer Packaged Goods (CPG) industry

• Experience working with private label products and national retail accounts

• Experience with FMDC and retail customer environments

• Strong negotiation, presentation, contractual, and relationship-building skills

• Strong analytical, organizational, and time-management skills

• Excellent verbal and written communication skills

• Ability to effectively manage multiple priorities in a fast-paced environment

• Proficiency with Microsoft Office, Teams, CRM systems, customer portals, and GS1 platforms

• Strong understanding of sales processes, account planning, and customer development

• In-depth understanding of business environments and sales financials

• Demonstrated ability to build and retain customer relationships

• Ability and willingness to travel as required

• Bilingualism in French and/or Spanish is considered an asset

Key Responsibilities

• Manage major national grocery and mass pet food private label accounts

• Lead account management activities including meetings, customer portals, pricing, and product management

• Support new product development initiatives and commercialization activities

• Evaluate competitive products and market opportunities to advance private label strategies

• Lead customer negotiations and pricing discussions

• Develop and execute account plans to achieve sales objectives

• Maintain a proactive, value-added sales approach

• Identify and acquire new customers while growing existing business relationships

• Build customer value by identifying needs and recommending suitable products and solutions

• Resolve customer concerns, inquiries, and service issues efficiently and professionally

• Collaborate with internal teams to ensure successful account execution and customer satisfaction

• Monitor account performance and identify opportunities for continuous growth

• Competencies & Success Factors

• Project Management

• Communication

• Collaboration

• Relationship Leadership

• Business Acumen

• Sales Excellence

• Drive for Results

• What you'll receive

• As part of Nutreco, you'll be a member of the SHV family, a diverse group of companies with global footprint. Join us and you'll gain access to a wide network of expertise and global career paths. You'll also benefit from the backing of one of the world's largest privately owned businesses, known for its stability and long-term focus.

• In addition, you'll receive

• Robust pension plan with employer matching that begins on Day 1!

• Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!

• Short-term/Long-term Disability and Mental Health spending allowance

• Maternal top-up and Tuition Reimbursement

• 15 vacation days to start (tiered)

• How and why to find out more

• We can offer you a rewarding career with real meaning and purpose. Where you'll feel proud of the impactful role you perform every day and the part you play in Feeding the Future. So, if you're interested in joining us, get ready to own your progress, your potential and your career.

• We aim to review all applications within five business days and will get back to you as soon as possible.

• Additional Information

• Accessibility: We are committed to an inclusive recruitment process. Accommodations are available upon request at any stage.

• AI in Hiring: All applications are reviewed by our Talent Acquisition team. No AI screening or automated decision-making is used.

• Background Check: Final candidates will be required to complete a criminal background check.

• Work Authorization: Candidates must be authorized to work in the country where the role is based as sponsorship is not available.

• Employment Equity: We encourage applications from women, Indigenous peoples, persons with disabilities, and visible minorities.

• Compensation: Pay is based on skills, experience, and internal equity.

• Our organisation: Trouw Nutrition is the gl