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National Director of Operations
ABM Industries
United States
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The National Director of Operations is a senior leadership role responsible for the strategic direction, operational excellence, and overall performance of a large national portfolio of fulfillment center operations. This position balances executive-level strategy with operational execution, ensuring scalable processes, consistent service delivery, and exceptional client outcomes across all locations.
The role drives enterprise-wide initiatives focused on growth, efficiency, innovation, and continuous improvement while developing high-performing leadership teams and fostering a culture of accountability, safety, and customer-centricity.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Strategic Leadership & Execution
- Define and execute a national operations strategy aligned with organizational goals and client expectations.
- Provide executive oversight for all fulfillment center operations, ensuring consistent performance, scalability, and service excellence.
- Translate business objectives into actionable operational plans and measurable outcomes across multiple regions.
Operational Excellence & Performance
- Establish and enforce standardized operating procedures, KPIs, and performance benchmarks across all sites.
- Drive operational efficiency through continuous improvement initiatives, Lean methodologies, and process optimization.
- Monitor and analyze performance metrics related to safety, quality, delivery, cost, and customer satisfaction, ensuring targets are met or exceeded.
- Lead large-scale operational initiatives, including new site launches, system implementations, and transformation projects.
Leadership & Talent Development
- Lead, mentor, and develop a national team of senior operations leaders, including Senior Operations Managers and Regional Leaders.
- Build leadership capability through coaching, succession planning, and structured development programs.
- Foster a culture of accountability, engagement, continuous learning, and operational excellence.
Client & Stakeholder Management
- Act as the primary executive point of contact for key national clients, ensuring strong partnerships and high levels of satisfaction.
- Lead the resolution of complex client escalations with urgency and strategic focus.
- Collaborate cross-functionally with finance, HR, sales, and other internal teams to align operations with broader business objectives.
Financial & Business Management
- Oversee operational budgets, cost management strategies, and financial performance across the network.
- Drive profitability through cost reduction initiatives, pricing strategies, and improved operational efficiencies.
- Ensure accurate forecasting, reporting, and accountability for financial and operational results.
Compliance, Safety & Risk Management
- Ensure compliance with all regulatory, safety, and security standards across all locations.
- Champion a “safety-first” culture and ensure adherence to training and compliance requirements.
- Conduct audits and risk assessments to maintain operational integrity and minimize exposure.
Innovation & Continuous Improvement
- Identify and implement emerging technologies and industry best practices to enhance operational performance.
- Lead enterprise-wide continuous improvement initiatives to eliminate waste and drive value creation.
- Promote a culture of innovation, problem-solving, and data-driven decision-making.
Job Information
Position Type:
Full Time
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