About this role

National Account Rep II - Audio

Purpose of Role
To enable a seamless and reliable order fulfillment experience for partners
Key Accountabilities Include
Contribute to customer/partner satisfaction and brand loyalty
Supports achievement of monthly sales budget, resulting in a positive influence to the bottom line
Supports customer/partner retention
Ensure resolution of requests
Supports inbound calls
Primary Responsibilities Include
Process order management transactions
Process account reconciliation
Answer internal and external calls and process workflow
Process vendor portal transitions through workflow processing
Implement order shipping requirements
Create and maintain Modifiers
Order allocation via manual and script
Core Functional Competencies
Brand Ambassador – Non marketing: Serve as a representative of the Yamaha brand
Customer Problem Resolution: Gather information towards appropriate solutions
Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making
Department Technology and Systems: Understand and can effectively use department technology and systems to perform work
Product Knowledge – Operations: Possess detailed knowledge of Yamaha’s products and services
Core Behavioral Competencies
Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
Customer Focus
Values Differences
Action Oriented
Communicates Effectively
Self-awareness
Being Resilient

Ideal
Demonstrated success with order processing and knowledge of order requirements and releases
Proficient in Microsoft Office suite (examples: Teams, Excel, Word)
ERP system experience
Demonstrated success working with internal and external stakeholders while in a high-volume environment
Demonstrated success in support of dealers and sales management
Database software experience
Preferred
1+ years’ experience with national accounts order processing and vendor portals
SalesForce Experience, including dashboards and reports
Tableau or Similar Data Base Software Experience
Oracle
Electronic Data Interface (EDI)
Demonstrated success with National Account Partners

The hiring range for this position is $20.57 - $26.48/hr. + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.

Here’s What We’ll Bring

Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
Performance based bonus program
Robust employee wellness programs including free music lessons
Gym and wellness reimbursement program
Tobacco cessation reward program
Free concerts from award winning artists
Discounted hotel, travel, entertainment, and other attractions
Employee product purchase program
Hybrid work schedule
Vacation, sick-time and personal floating holidays
In-office events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
Inclusive and passionate culture

National Account Rep II - Audio