National Account Manager

Wella International Operations Switzerland Sàrl is seeking a results-driven National Account Manager in Ontario, Canada to lead one of Wella Canada’s most strategic retail partnerships. The role focuses on driving profitable growth across our portfolio of leading beauty brands through best-in-class joint business planning, strong customer collaboration and flawless execution. The successful candidate will combine solid analytical capabilities with exceptional relationship-building skills to unlock growth opportunities, deliver category leadership and exceed sales, market share and profitability targets. This position reports to the Director, Sales & Marketing and collaborates with cross-functional teams including Customer Service, Demand Planning, Trade/Customer Marketing, Brand Marketing and Finance.

Responsibilities

• Establish and lead the annual Joint Business Plan (JBP), managing development and execution to influence retailers and internal stakeholders for sustainable growth, market share gains and profitability targets.
• Lead strategy, tactics and execution across all JBP activities, including innovation launches, promotional planning, line reviews and business reviews.
• Build strong retailer relationships and represent Wella as a collaborative, insight-led partner aligned with SDM & LCL's beauty strategy and commercial priorities.
• Drive fact-based business growth by analyzing the business with tools such as NielsenIQ, LDIA and retailer reporting to understand category drivers, consumer trends and portfolio opportunities.
• Identify opportunities to drive consumption growth, assortment productivity and category performance; manage weekly sales reporting, monthly updates and quarterly business reviews with clear insights, actions and accountability.
• Deliver against volume, share, revenue, margin and ROI targets.
• Lead flawless execution across portfolio priorities by optimizing distribution, shelving, pricing and promotion support.
• Develop promotional strategies, presentations and retailer events that unlock incremental growth and strengthen Wella’s position in beauty.
• Partner with inventory management and demand planning to build and maintain accurate forecasts, improve service levels and reduce business risk.
• Lead cross-functional project teams (Demand Planning, Marketing, Finance and Customer Service) to ensure flawless execution of business objectives.
• Manage the account P&L scorecard, including trade investment, deductions, returns, days outstanding and account-specific programming.
• Evaluate trade spending effectiveness and recommend improvements to productivity, profitability and ROI.
• Lead customer negotiations with strong commercial acumen and a focus on mutually beneficial outcomes.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in national or key account management.
• Direct experience managing Shoppers Drug Mart is strongly preferred.
• Strong communication, negotiation and relationship-building skills.
• Exceptional analytical abilities with the talent to translate data insights into actionable strategies.
• Ability to operate with high autonomy in a fast-paced, matrixed organization.