About this role
A National Account Manager for Grocery (Asda, Morrisons, Waitrose) within Wella International Operations Switzerland Sàrl, based in Wimbledon, London, focuses on managing specified retail accounts to drive profitable sales growth for Retail Hair in the Critical Grocery & Discounters channel. The role aims to maximise performance within selected retailers through effective account management, delivering revenue and profit improvements.
Responsibilities
- Business Planning: understand customer objectives, develop and implement an annual Joint Business Plan with specified customers, activate contingency plans, agree promotional forecasts with Demand Planning, confirm monthly promotional support packages (including second sites, trade marketing, and online support), and pursue new business opportunities within the channel.
- Negotiation: agree listings for new products/brands as appropriate, negotiate cost price changes with customers, and submit cost price change paperwork accurately and timely.
- Forecasting/Supply Chain: build relationships with customer forecasting and supply chain teams to manage a cost-effective supply chain and deliver operational efficiencies.
- Financial responsibilities: manage monthly, quarterly and annual sales forecasts with rationale to the AD of Sales, review account performance and implement course corrections, manage gross-to-net controls to optimise profitability, manage an investment plan to drive consumer awareness while maximising profitability, deliver maximum consumer engagement from trade investment, prepare accurate financial accruals with the Commercial team, work with the customer and Customer Services to minimise receivables and achieve target debtor days, authorize invoices for payment within 7 days or amend/cancel invoices raised in error by the customer.
- Relationships: build strong relationships with retailers at all levels across buying and other functions (supply, merchandising), act as the voice of the customer within Wella Retail Hair, escalate important or unresolved issues, and ensure excellent in-store execution.
Requirements
- Proven success at NAM level with strong planning and monitoring capabilities.
- Advanced analytical skills and planning capability.
- Proficiency in consumer/shoppers insights, communication and influencing, negotiation and sales management.
- P&L management and budget planning proficiency.
- Strong customer management, effective communication, and impactful presentation skills.
- Demonstrates accountability, autonomy, and a willingness to champion change and introduce new ideas.
- Results-driven with a track record of meeting stretch targets; flexible and capable of adapting to changing priorities.
- Able to make fast decisions balancing intuition and facts.
What We Offer
- 25 days holiday plus an extra day off for your birthday; additional time off for bank holidays not included
- 3 days of personal leave for significant life events
- 2 paid days off for volunteering or charity work
- Optional Wella Pension Scheme (8% employer contribution, 3% employee contribution)
- Optional Family Private Medical Insurance Cover
- Income Protection and Life Insurance (8x base salary up to 2 million payable in the event of death in service)
- Staff Discount (80% off hair products, 40% off OPI, 50% off ghd)
- Employee Assistance Program (EAP)
- Enhanced maternity/paternity/adoption leave
- Gym benefits and eye tests
- WOW Program (bonus after successful probation for permanent employees)
- Workplace/Nursery benefits
- 4 weeks remote working abroad
- Early Friday finish during summer