National Account Executive II

Job title: National Account Executive II

About the Role Entergy is seeking a National Account Executive II to manage Entergy’s largest multi-jurisdiction accounts and serve as the primary point of contact for National, Middle-Market C&I, and Large Governmental customer segments. The role focuses on growth and service excellence through data-driven, proactive engagement and formal account planning, acting as a strategic partner to national accounts.

What You'll Do

• Manage a large portfolio of Entergy’s largest multi-jurisdiction customers; responsible for end-to-end customer experience.
• Ensure consistent customer engagement to deepen the relationship and improve customer satisfaction.
• Develop and implement account plans for Entergy's managed portfolio of assigned national accounts.
• Resolve customer issues related to sales, service and reliability; conduct strategic account reviews with historical insights, market trends, and data-driven insights to drive growth.
• Drive ongoing proactive outreach using data, AI, and CRM insights; deliver value-focused meetings.
• Manage outage communications and represent national accounts during storm events; coordinate with ERT and Digital teams.
• Lead generation by promoting existing products and services to managed account customers; collaborate with OpCos, customers and others to develop additional solutions.
• Engage customers in ESG discussions to support sustainability initiatives and apply knowledge of Entergy products/services that support those initiatives.
• Work with economic development to facilitate growth and expansion.
• Prepare and deliver State of the Account reports, perform rate comparison studies, and update interactions and account management activities in Salesforce.
• Coordinate managed account customer service activities related to power quality, billing, engineering, construction, etc.
• Negotiate and coordinate service and contract activities for new and expanding managed account customers; responsible for contract administration for standard commercial needs.
• Collaborate with internal stakeholders (power delivery, customer service, economic development, billing, EBC, rate administration, OpCo regulatory, etc.) to deliver premier customer service.
• Serve as lead on training new team members; spearhead process improvement and other strategic initiatives including implementing the current national accounts strategy.
• Represent the managed account executive team for internal/external stakeholder engagement upon request.

What We're Looking For

• BS Engineering preferred; BS in Business, Management, Finance, or equivalent work experience.
• Minimum experience: National Account Executive I: 3+ years of managed account customer service experience; National Account Executive II: 5+ years of managed account customer service experience.
• Experience and understanding of overall utility operations processes and procedures.
• Strong skills in business retention and expansion as well as business recruitment.
• Knowledge of ESG and sustainability concepts and products that support them.
• Proven successful sales experience.
• Knowledge of rates and contracts and resolving complex power quality/reliability issues.
• Knowledge of major accounts billing, account management sales/service and overall customer operations including meter reading, billing/large customer accounting.
• Negotiation skills; strong interpersonal and communication skills; knowledge of Salesforce and Microsoft Office suite.

Nice to Have

• Experience with data analytics and CRM tools (e.g., Salesforce) to drive proactive account engagement.
• Familiarity with ESG programs and Entergy’s sustainability initiatives.
• Experience leading training and process-improvement initiatives.