About this role

National Account Director

ABM Industries

United States

Save Job

Apply for This Job

Compensation: $195,000 - $205,000 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Work Model & Location: This position is based in the San Francisco Bay Area, with the home-base office located in either San Francisco or Santa Clara at an ABM office or designated client location, based on the selected candidate’s location. The role requires a significant onsite presence across supported locations, including San Francisco, Oakland, and Santa Clara, with additional travel to Los Angeles and other supported locations nationally.

Position Summary

The National Account Director is responsible for the strategic leadership, client retention, financial performance, and growth of a national portfolio within the Data Center and Mission Critical industry. This role serves as the primary executive relationship owner and works closely with customer leadership, operations teams, and internal stakeholders to ensure the successful delivery of integrated facility services, including engineering, critical facility maintenance, janitorial, and workplace support services.

The National Account Director provides leadership across a complex portfolio of mission-critical facilities, ensuring contractual commitments, operational performance, customer satisfaction, and business objectives are achieved. This role partners closely with Operations, Finance, and Executive Leadership to strengthen customer relationships, identify growth opportunities, and drive long-term account success.

In this role, you will leverage the ABM Way to impact:

Customer Intimacy: Establish and maintain executive-level customer relationships while serving as a trusted advisor.
Growth: Drive account retention, service expansion, and long-term strategic growth opportunities.
Financial Acumen: Oversee portfolio performance, contract compliance, profitability, and business outcomes.
Operational Excellence: Partner with operational leaders to ensure consistent service delivery across a national portfolio.

Client Relationship & Account Leadership

Serve as the primary executive relationship owner for a national Data Center portfolio.
Build and maintain trusted partnerships with senior customer stakeholders.
Lead executive business reviews, operational reviews, and governance meetings.
Manage customer escalations and ensure timely issue resolution.
Develop and execute account retention strategies.
Identify opportunities to expand services and strengthen customer partnerships.
Support contract renewals and long-term account planning.

Operations & Service Delivery

Partner with Operations, Engineering, and Janitorial leadership teams to ensure exceptional service delivery.
Maintain a deep understanding of portfolio operations, contracts, service scopes, and customer requirements.
Monitor operational performance and ensure alignment with service commitments.
Review KPIs, SLAs, customer feedback, and portfolio performance metrics.
Support continuous improvement initiatives across the portfolio.

Financial & Business Performance

Maintain accountability for overall account health and profitability.
Review financial performance and partner with operational leaders to improve results.
Participate in budgeting, forecasting, and financial reviews.
Monitor contract compliance and service delivery performance.
Identify risks and opportunities impacting account performance.

Cross-Functional Leadership

Collaborate with Operations, Finance, HR, Safety, and Executive Leadership teams.
Influence stakeholders across multiple functions without direct authority.
Support strategic initiatives that enhance the customer experience.
Foster a culture of accountability, partnership, and continuous improvement.

Job Information

Position Type:

Full Time

Related Jobs

Maintenance Supervisor

Softbank Robotics America Inc

Dallas, Texas

Posted - October 14, 2026

View

Senior Director, Pricing Escalations

ABM Industries

United States

Posted - October 7, 2026

View

National Accounts Superintendent

ABM Industries

United States

Posted - October 3, 2026

View

Bilingual Janitorial Area Manager

ABM Industries

United States

Posted - October 1, 2026

View

National Medical Schools Director

ABM Industries

United States

Posted - September 29, 2026

View

Deputy Architect

Architect of the Capitol

Washington, District of Columbia

Posted - September 28, 2026

View

Show More Jobs

Trending Job Titles

Recycle Driver

Floor Tech (Floor Technician)

Project Manager

Polysomnograph Tech

Stadium Attendant

Electrician

Shuttle Driver

Administrative Assistant

Custodial Engineer

Maintenance Technician

Recruiter

Parking Cashier

Night Manager

0 Support Specialist

Shift Supervisor

Cleanroom Technician

Facility Technician

Receptionist

Facilities Director

Business Development Manager

Cleaner

Facilities Manager

Custodial Supervisor

Landscape Crew Member

Facilities Technician

Parking Attendant

Sanitation Worker

Building Engineer

Janitorial Supervisor

Warehouse Clerk

Cabin Equipment Supervisor

Groundskeeper

Day Trader

Test Technician

Porter

General Cleaner

HVAC Tech (Heating, Ventilation, Air Conditioning Technician)

Airline Hostess

Four-H Agent

Passenger Service Supervisor

Janitorial Services Supervisor

Financial Analyst

Field Service Technician

Field Supervisor

HR Business Partner (Human Resources Business Partner)

Stationary Engineer

Area Sales Manager

HVAC Journeyman (Heating, Ventilation, and Air Conditioning Journeyman)

Event Specialist

Supervisor

Account Manager

Valet

Electrical Test Engineer

Operations Manager

General Maintenance Technician

Utility Worker

Overnight Associate

Lead Burner

HVAC Maintenance Tech (Heating, Ventilation and Air Conditioning Maintenance Technician)

National Account Director

About this role

National Account Director

Recycle Driver

Floor Tech (Floor Technician)

Project Manager

Polysomnograph Tech

Stadium Attendant

Electrician

Shuttle Driver

Administrative Assistant

Custodial Engineer

Maintenance Technician

Recruiter

Parking Cashier

Night Manager

0

Support Specialist

Shift Supervisor

Cleanroom Technician

Facility Technician

Receptionist

Facilities Director

Business Development Manager

Cleaner

Facilities Manager

Custodial Supervisor

Landscape Crew Member

Facilities Technician

Parking Attendant

Sanitation Worker

Building Engineer

Janitorial Supervisor

Warehouse Clerk

Cabin Equipment Supervisor

Groundskeeper

Day Trader

Test Technician

Porter

General Cleaner

HVAC Tech (Heating, Ventilation, Air Conditioning Technician)

Airline Hostess

Four-H Agent

Passenger Service Supervisor

Janitorial Services Supervisor

Financial Analyst

Field Service Technician

Field Supervisor

HR Business Partner (Human Resources Business Partner)

Stationary Engineer

Area Sales Manager

HVAC Journeyman (Heating, Ventilation, and Air Conditioning Journeyman)

Event Specialist

Supervisor

Account Manager

Valet

Electrical Test Engineer

Operations Manager

General Maintenance Technician

Utility Worker

Overnight Associate

Lead Burner

Phoenix, Arizona

Washington, District of Columbia

Tempe, Arizona

Virginia

Georgia

Atlanta, Georgia

Louisville, Kentucky

Alexandria, Virginia

Charlotte, North Carolina

Kentucky

Santa Clara, California

Arizona

Dallas, Texas

Sacramento, California

Los Angeles, California

San Diego, California

San Antonio, Texas

Texas