NAM Services Business Process Manager - Customer Service/Sales, Component Overhaul & Repairs

About the Role Join Alstom as the NAM Services Business Process Manager - Customer Service/Sales, Component Overhaul & Repairs in New Castle, DE. You will lead business process management and digital adoption to drive operational efficiency across customer service, sales, and repair operations, aligning with company policies and standards. What You'll Do

• Drive digital adoption of e-commerce platforms such as Parts 360, Customer Service Cockpit, and StationOne.
• Ensure correct usage of required systems and adherence to processes from a systems perspective.
• Maintain accurate and complete data, including data from other functions and streams.
• Perform system management tasks such as IDOC errors management and COGI errors management.
• Lead root cause analysis and implement corrective actions for process, data, system, and tool issues.
• Identify improvement opportunities, define actions, and ensure achievement of targeted improvements.
• Provide technical support and training to Key Users on processes, data, systems, and tools.
• Support user access reviews and authorizations in line with internal control rules.
• Actively participate in the regional Key User expert network and share best practices and improvements.
• Coordinate system configuration changes, testing tool changes, and lead deployment of new tools while ensuring effective change management. What We're Looking For
• Bachelor's degree in a related field (Bachelor’s mandatory; Master’s desirable).
• Experience or understanding of Alstom systems/tools in assigned stream(s).
• Knowledge of solving complex system process problems and driving process improvements.
• Familiarity with digital adoption of e-commerce platforms and operational metrics/KPIs.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Drive to learn and master new technologies and techniques.
• Proven leadership and influencing skills.
• Ability to effectively train others and provide technical support.
• Ability to work in ambiguous and challenging situations, meet deadlines, and manage risk and uncertainty. Nice to Have
• Optional/preferred qualifications (not explicitly listed in the posting).
• Cross-functional collaboration experience across Strategy, Marketing, Sales and Customer Service.
• Experience with change management and deployment of new tools. Compensation & Benefits
• Salary range not disclosed in the posting.
• Benefits and development opportunities highlighted: inclusive and innovation-driven environment, opportunities for growth, investment in your development through award-winning learning, collaboration with transverse teams, and exposure to cutting-edge platforms like Parts 360, Customer Service Cockpit, and StationOne.