About this role
About the Role Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture. As an Application Support Engineer, you will apply your skills to diagnose and solve issues across critical business systems, acting as a software detective and subject-matter expert. You will collaborate with cross-functional teams and contribute to continuous improvement of support strategies. What You'll Do
- Act as a software detective, identifying and solving issues within multiple components of critical business systems.
- Be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.
- Provide solutions to problems for your immediate team and across multiple teams.
- Develop deep expertise in diagnosing and resolving complex software issues to ensure system reliability and performance.
- Support and guide colleagues by sharing knowledge and best practices related to application support and database management.
- Collaborate with cross-functional teams to influence system design and operational processes.
- Contribute to the continuous improvement of support strategies by analyzing recurring problems and proposing innovative solutions.
- Monitor system health and performance metrics to proactively identify potential risks and implement preventive measures.
- Client requires onsite 60% (3 days) and 40% remotely (2 days) per week. What We're Looking For
- Minimum 5 years of work experience.
- MySQL database performance tuning and optimization. Advanced proficiency in MySQL.
- Minimum associate's degree.
- Preferred qualifications: Advanced proficiency in MySQL Database Development.
- Advanced proficiency in Application Remediation, Engineering Support, and Database Performance Tuning. Nice to Have
- Advanced proficiency in MySQL Database Development.
- Advanced proficiency in Application Remediation, Engineering Support, and Database Performance Tuning. Compensation & Benefits
- Hourly salary range: USD 40 to 50.
- Benefits include medical, dental, vision, long-term disability coverage, a 401(k) plan, and paid time off.
- Time Away: 5 days of Time Away per calendar quarter.