Multinational Senior Client Manager

Multinational Senior Client Manager

Location: FWD Tower, 979 King's Road, Taikoo Place, Hong Kong, Hong Kong

Category: Consulting

Job Id: R_345529

Summary As a Senior Client Manager at Mercer, you will be responsible for managing complex client relationships within the MMB Global Management team. This role involves providing strategic advice to multinational clients, overseeing operational excellence, and mentoring junior team members.

Responsibilities

• Serve as the client relationship lead for a portfolio of dynamic, complex clients, supported by project managers. Act as a trusted advisor, build strong relationships, and manage escalations. Engage with global counterparts across regions.
• Identify, design, and implement initiatives to improve operational and service excellence. Report to the Asia and Pacific Leader for MMB Multinational Client Excellence and contribute to growing and shaping the team to meet future demands, while supporting the sales team to win new clients.
• Act as main client and internal point of contact for APAC Employee Health and Benefits management, supporting multinational clients in placing health and risk policies across Asia and Pacific.
• Handle larger, more complex clients with higher service needs.
• Design and develop client management tools to support effective oversight of accounts.
• Monitor and ensure services align with centralized guidance and service level agreements.
• Execute ongoing global benefit strategies, including global benefit financing strategies through pooling, captives, and global insurance programs.
• Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global framework.

Benefits

• Management appointment.

• Manage and address client escalations of existing or other accounts.

• Provide strategic and consulting advice enabling the client to make informed decisions and maintain sustainable plans, including review of local renewal documents and analysis of key claims drivers to support regional consistency in design.

• Enhance the ability to sell additional health and wellbeing projects delivered by a connected consulting team (e.g., flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market.

• Contribute to business development pursuit activities in alignment with the sales team and onboarding process, including signing statements of work and developing rules of the road.

• Review current team ways of working and provide improvements.

• Contribute to thought leadership content and mentor junior team members, fostering continuous learning and high performance.

• What you need to have

• 8+ years of broking experience (Health, Life and Disability).

• Ability to cultivate client relationships and manage challenging client demands.

• Strong project management and operational skills, with the ability to prioritize and manage multiple projects simultaneously.

• Experience in process building, best practices, and/or efficiency projects.

• Good analytical skills – reading, interpreting, and communicating data.

• Self-starter, fast learner, quality conscious, able to meet deadlines.

• Ability to work within a team environment across borders and manage internal stakeholders.

• Proficient with MS Word, PowerPoint, and Excel.

• Why join our team

• Professional development opportunities, interesting work, and supportive leaders.

• A vibrant and inclusive culture with opportunities to create new solutions and make an impact for colleagues, clients, and communities.

• A scalable platform offering a range of career opportunities, benefits, and rewards to support well-being.

• Company overview

• Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

• Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

• Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify an anchor day each week when the full team will be together in person.