Multinational IO Coordinator

Job title: Multinational IO Coordinator

About the Role The Multinational IO Coordinator supports the issuance and renewal of policies, endorsements, and certificates for a variety of products and clients. You will analyze information from networks to issue documents, request client/broker information, and ensure compliance with local anti-money laundering regulations. You’ll also develop relationships with brokers and act as the link between external clients and internal areas to drive growth and achieve KPIs.

What You'll Do

• Analyze information from networks to issue policies, endorsements, and certificates as needed.
• Request clients/brokers information to proceed with issuance and ensure AML compliance.
• Develop and manage relationships with brokers; serve as liaison between external clients and internal teams.
• Contribute to growth by analyzing and negotiating handling fees based on claims history and support level.
• Maintain ownership, meet deadlines and SLAs; leverage IT tools such as MS Outlook, Excel, and Word.

What We're Looking For

• Bilingual in English at business level; additional language desirable.
• Minimum 3 years' experience in Insurance, Financial Services, or Client Servicing (broker or company background).
• Bachelor's degree in international business or related financial field.
• Strong written and verbal communication, interpersonal skills; proactive, goal-oriented, and committed to continuous learning.
• Ability to handle multiple priorities and meet tight deadlines / SLAs; strong commercial acumen and negotiation skills.
• Proficient IT skills: MS Outlook, Excel, Word.
• Experience communicating with external parties, including large/multinational corporations; insurance experience in a client/broker facing role.

Nice to Have

• Third language is desirable (not mandatory).

Compensation & Benefits

• Total Rewards Program with comprehensive benefits focused on health, wellbeing, and financial security, plus professional development. We also value in-person collaboration as part of our culture.