About this role
Job title: Multilingual Customer Support Advisor - Volvo Action Service (VAS)
About the Role Join Volvo Action Service (VAS) as a multilingual advisor supporting Volvo Group customers across Europe with international breakdowns. You will own the breakdown, communicate with dealers, and keep customers informed, delivering proactive, high-quality service around the clock in a collaborative, diverse team.
What You'll Do
- Use language skills to support customers with international breakdowns.
- Take full ownership of the breakdown and provide peace of mind to customers.
- Communicate with the repair dealer and update customers on progress.
- Apply creative and proactive problem-solving to keep customers well supported.
- Work in a 24/7 environment with a diverse, global team; collaborate and support colleagues.
What We're Looking For
- Customer-focused with desire to provide best service.
- Confident communicator, adaptable to each customer.
- Proactive and creative problem-solver.
- Team player, supportive and uplifting.
- Eager to learn and develop skills.
- Open to working in shifts to provide round-the-clock service.
- Fluent (written and verbal) in English, French, and Italian.
Nice to Have
- Experience in a customer service or contact center setting (optional).
- Comfortable working in an international environment and willingness to relocate.
Compensation & Benefits
- Competitive salary, meal vouchers, transport costs, shift allowance, etc.
- Well-being services
- On-site restaurant
- Opportunity to grow within the company
- Good work life balance
- International environment
- Relocation support