About this role
Job Description
The Multi Hotel Front Office Manager is responsible for the day to day hotel front office operations at both the Novotel and ibis Southampton.
This includes but is not limited to:
- Recruiting, training and maintaining a team to work across both hotels
- Generating the rota for the teams in line with the hotel budgets and forecasts
- Delivering amazing guest experience 24 hours a day
- Driving the Accor Live Limitless membership to all guests
- Dealing with all guest feedback, both directly at the hotel, and via online channels etc
- Maximising hotel occupancy and opportunities for upselling both the accommodation and food and beverage outlets in the hotels
Qualifications
- Our Front Office Manager will be bright, bubbly and keen to interact with all of our guests.
You will have:
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At least 2 years in a supervisory role in a hotel front office environment
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Experience in dealing with a variety of guests and guest satisfaction
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Proven ability to manage rooms inventory to maximise hotel profits
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Ability to demonstrate people development of your team, and also yourself
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Additional Information
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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.