MSP Business Analyst

MSP Business Analyst

Location: Remote

Country: United States

Category: Technology

Workplace

Location

Remote

Employment Type: Contract

Posted Date: November 11, 2026

Job ID: 653755

Job Description

Pay Rate: $90.00-$93.00

Location Remote (New Orleans)

Responsibilities

• Assess and optimize ICE Mortgage Technology's Mortgage Servicing Platform (MSP), formerly Black Knight MSP, including system configuration, business rules, workflows and servicing processes.
• Evaluate MSP data conversions and historical customer data to identify root causes impacting reporting, customer communications, servicing history and operational visibility.
• Assess MSP Online Letter Writer (OLLW) and loss mitigation correspondence processes, including third-party solutions, to identify opportunities to reduce errors and manual intervention.
• Review workflow automation and operational processes to determine whether issues result from system configuration, data conversion, testing, process design or MSP functionality.
• Develop practical remediation recommendations to improve data integrity, workflow efficiency, automation and servicing operations.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Qualifications

• Minimum of 5 years of experience in mortgage servicing operations and/or mortgage servicing technology, with hands-on experience managing, configuring and working within ICE Mortgage Technology's Mortgage Servicing Platform (MSP), formerly Black Knight MSP.

• Experience with MSP data conversion, data mapping, customer history and post-conversion remediation, including identifying and resolving data integrity and reporting issues.

• Knowledge of MSP Online Letter Writer (OLLW), loss mitigation correspondence and related servicing processes.

• Experience assessing and optimizing MSP workflows, business rules, automation and operational processes, including root-cause analysis and corrective action.

• Experience with User Acceptance Testing (UAT), conversion validation, testing and post-implementation remediation; strong analytical, problem-solving and communication skills preferred.

• Minimum of a high school diploma or GED required; bachelor's degree from an accredited college or university preferred.

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• About The Planet Group

• The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.

• As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.