About this role
Job title: MR Clinical Excellence Leader - Academic
About the Role
As the MR Excellence Leader for Academics, you will be responsible for helping ensure the customer success of our academics through periodic engagement. You will be guided by established policies through the review of end results. The job allows modification of procedures and practices covering work if the end results meet standards of acceptability (quality, volume, timeliness etc.). GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to ensure that healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
What You'll Do
- Develop strong clinical relationships with top academic medical centers in the market and contribute to building GE’s credibility through excellent customer interaction
- Continuous interaction with key clinical, research and administrative decision makers to understand primary objectives and pain points
- Champion assimilation and use of advanced system features and imaging techniques; optimize adoption and satisfaction
- Consult with radiologists by disease site on an ongoing basis to optimize image quality
- Optimize protocols to achieve best possible image quality on scanners
- Assist in standardization across installed system base
- Partner with department leaders to increase efficiency
- Identify training needs and opportunities among technologists and physicians
- Assist with introducing new offerings/studies; assist customer in adopting and advancing new product features and imaging techniques to meet clinical and research needs
- Liaise closely with account team to ensure optimal alignment and communication to drive customer satisfaction
- Partner with the Strategic Business Unit and Modality teams to provide insights of customer learnings and competition; provide a feedback loop to SBU and Modality teams on product performance at assigned academic sites
- Act as focal point for modality team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests
- Establish and drive relations, collaboration, and partnerships with all department/relevant stakeholders; engage with key opinion leaders on progress made and gain consensus on next steps/actions
What We're Looking For
- Associate degree or equivalent and 5+ years of MRI technical/clinical industry experience; plus, ARRT certification.
- Applicants must reside or be willing to relocate to the San Diego area. Relocation Assistance is available for this role.
- Previous experience in the Healthcare Industry
Compensation & Benefits
- Relocation assistance available