About this role
About the Role The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, providing analysis and advice on home lending solutions that meet their needs and financial objectives. The MLO is expected to develop referrals to grow Key's home lending business and client base, and to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality. What You'll Do
- Prospect home lending business to build and develop new client loan originations and relationships.
- Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
- Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions.
- Gather documents at the time of registering a loan and remain the primary point of contact for the client during the loan process.
- Maintain high standards of client satisfaction and quality, ensuring sales/originator systems and workflows are efficiently controlled. What We're Looking For
- Experience or ability in residential mortgage origination and the home lending process.
- Ability to explain mortgage options, interest rates, and terms to clients to help inform decisions.
- Strong client service, relationship-building, and the ability to manage multiple loan processes.
- Ability to gather documentation and act as the primary contact during the loan lifecycle.
- Track record of meeting or exceeding sales goals while maintaining loan quality and client satisfaction.