Mortgage Loan Officer

About the Role The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, providing analysis and advice on home lending solutions. The MLO is expected to develop referrals to grow Key's home lending business and client base, while meeting sales goals and maintaining high client satisfaction and loan quality. What You'll Do

• Prospect home lending business to build and develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
• Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions.
• Gather documents at the time of registering a loan and remain the primary point of contact for the client during the loan process.
• Maintain high standards of client satisfaction and quality, ensuring sales/originator systems and workflows are efficiently controlled.
• Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings.
• Maintain proficiency on sales/originator systems and develop efficient workflows.
• Keep informed of trends and developments in the real estate market and mortgage industry.
• Works in a branch environment to provide in-person client services 4+ days/week, to include participating in morning huddles and end of day debriefs on targeted days.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key. What We're Looking For
• Education: Bachelor's Degree in a business-related field or equivalent experience (preferred).
• Work Experience: 3+ years experience as a loan officer in 1st mortgage production (preferred).
• 3+ years working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred).
• Skills: Excellent communication skills (written and verbal); strong customer service; proficient in sales and service skills, including tele-consulting, prospecting, networking, and COI relationship management; strong financial acumen with ability to analyze market trends and client needs.