Mortgage Business Development & Operations Manager

Mortgage Business Development & Operations Manager

Location: Lagos

Employment Type: Full-time

Job Overview

• We are seeking an experienced and commercially driven Mortgage Business Development & Operations Manager to lead business growth, strategic partnerships and operational activities within the mortgage and housing-finance sector.
• The ideal candidate must have a strong understanding of Nigeria's mortgage market, housing-finance ecosystem, mortgage application processes and property market. The successful candidate will be responsible for developing relationships with banks, primary mortgage banks, property developers and other key stakeholders while overseeing member acquisition, onboarding, engagement and mortgage-readiness processes.
• This is a hands-on management role requiring strong commercial awareness, industry knowledge, relationship management and operational leadership skills.

Key Responsibilities

• Lead day-to-day business operations and execute the company's growth strategy, ensuring business objectives are translated into actionable plans and measurable results.

• Develop and maintain strategic relationships with commercial banks, primary mortgage banks, mortgage providers, property developers, real estate professionals, insurers, valuers and other relevant stakeholders.

• Identify new business opportunities across the mortgage and housing-finance market, representing the company in business meetings, presentations, negotiations and partnership discussions.

• Drive member acquisition, onboarding, engagement and retention, ensuring a smooth and well-coordinated customer journey.

• Oversee mortgage-readiness processes, including the collection and review of members' income, savings, employment, affordability, credit and supporting documentation.

• Collaborate with financial institutions to improve mortgage referral, prequalification, application, origination and payment processes.

• Build and manage relationships with approved property developers and housing partners, coordinating property sourcing and due-diligence processes.

• Ensure appropriate assessment and documentation of property-related requirements, including title verification, approvals, valuation, affordability and development status.

• Coordinate member communications, financial education and support initiatives to improve mortgage awareness and readiness.

• Maintain accurate operational records and ensure appropriate handling of member funds and confidential information in line with approved policies and applicable regulatory requirements.

• Monitor business performance, operational efficiency and key performance indicators, identifying gaps and recommending improvements.

• Lead, supervise and develop the team, ensuring clear responsibilities, accountability and achievement of business targets.

• Prepare regular reports on business growth, partnerships, member acquisition, mortgage-readiness progress and operational performance.

• Requirements & Qualifications

• Bachelor's degree in Finance, Banking, Business Administration, Economics, Estate Management or a related discipline.

• Minimum of 5–7 years' relevant experience in mortgage banking, primary mortgage banking, housing finance, retail lending, mortgage origination, real estate finance or property development.

• Strong and demonstrable knowledge of the Nigerian mortgage and housing-finance market.

• Practical understanding of mortgage application processes, borrower qualification, affordability assessment, equity or deposit requirements, credit documentation and lender requirements.

• Experience developing and managing relationships with banks, mortgage institutions, property developers and other industry stakeholders.

• Proven ability to drive business development, secure partnerships, manage client relationships and achieve commercial targets.

• Experience overseeing operational processes, customer onboarding, team performance and business reporting.

• Excellent communication, presentation, negotiation and stakeholder management skills.

• Strong leadership, analytical thinking and problem-solving abilities.

• Experience with digital platforms, fintech products or data-driven customer management systems will be an added advantage.

Application Closing Date

Not Specified.