About this role
Position: Mortgage Broker Assistant & Loan Processor
Salary: Php 45,000 to Php 60,000
Working Hours & Conditions: AU Working Hours and Holidays
Employment: Full Time - Independent Contractor :
ABOUT THE COMPANY:
The company is a premier Australian mortgage brokerage dedicated to delivering tailored financial solutions and exceptional client outcomes. Built on a foundation of integrity, efficiency, and market expertise, the firm assists clients in navigating complex lending landscapes with confidence. As part of a targeted growth strategy to scale annual production from $40M to over $80M+, the company is expanding its dynamic operational team to maintain industry-leading service standards and rapid settlement turnaround times.
ROLE OVERVIEW:
The Mortgage Broker Assistant & Loan Processor will serve as the primary administrative partner and operational backbone to a top-performing Mortgage Broker. In this high-impact position, you will own the end-to-end loan lifecycle—managing complete application packaging, active pipeline tracking, and broker inbox triage. This role requires an operations specialist who thrives in high-volume environments, maintains flawless precision under tight settlement deadlines, and delivers clear communication across clients, lenders, and key stakeholders.
RESPONSIBILITIES
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Loan Packaging & Submissions: Collect and audit client compliance documentation (payslips, tax returns, bank statements, identification); execute initial serviceability assessments; accurately input data into aggregator CRMs; and submit complete application files via ApplyOnline.
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Pipeline Management: Monitor and drive loan applications from lodgement through to unconditional approval and final settlement; proactively clear Lender More Information Required (MIR) requests/conditions; order property valuations; and resolve processing bottlenecks.
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Inbox & Executive Support: Manage and triage the broker's primary email inbox; draft clear, professional client updates; execute routine home loan reviews; and maintain client relationships through automated and high-touch milestone updates.
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Stakeholder Coordination: Serve as the central point of contact between clients, lender credit assessors, solicitors, and real estate agents to ensure seamless file progression.
Requirements
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Experience
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Minimum of 2+ years of direct experience in Australian mortgage processing or broker support operations.
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Platform Expertise: Hands-on proficiency with ApplyOnline and leading Australian aggregator CRMs (e.g., Salestrekker, MyCRM, Mercury, or Flex).
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Regulatory & Credit Knowledge: Firm grasp of Australian lender checklists, serviceability metrics, desk-side credit policies, and NCCP guidelines.
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Communication: Exceptional written and verbal English communication skills, with demonstrated ability to manage client inbox delegation and push lender escalations effectively.
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Preferred
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Prior experience directly supporting a high-volume broker ($40M+ annual loan volume).
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Formal qualifications in Financial Services (e.g., Certificate IV or Diploma in Finance and Mortgage Broking).
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Proven track record of successfully managing complex self-employed, commercial, or multi-property investor portfolios.
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What You’ll Bring
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Meticulous Attention to Detail: An uncompromising standard for document compliance and accurate data entry that minimizes credit assessor inquiries and application re-work.
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Proactive Ownership: A forward-thinking operational approach that anticipates lender requests, eliminates pipeline stalls, and keeps clients informed at every stage.
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Agility & Organization: Superior time-management skills to prioritize urgent lodgements while systematically maintaining daily pipeline flow.
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Client-First Mindset: High empathy and professionalism when representing the broker, ensuring every client experiences prompt, clear, and reassuring communication.