Modern Workplace Solutioning Lead

We are looking for a Modern Workplace Solutioning Lead who can engage confidently with CIOs, CTOs, CHROs, and other senior executives to understand workplace transformation challenges, shape business-led managed services solutions, and support strategic pursuits. This role is not primarily focused on a single technology or Microsoft product; it requires a broad understanding of the end-to-end Modern Workplace portfolio, strong consulting and solutioning capabilities, and the ability to translate technology into measurable business outcomes.

Key responsibilities

• Engage with C-suite executives and senior client stakeholders to understand their workplace strategy, business priorities, employee experience challenges, operational constraints, and transformation objectives.
• Lead Modern Workplace solutioning and consulting engagements, translating client business challenges into compelling, outcome-driven managed services solutions.
• Develop and articulate end-to-end Modern Workplace strategies covering technology, service delivery, operating models, transformation, governance, commercials, and continuous improvement.
• Demonstrate broad knowledge across the Modern Workplace portfolio, including: Service Desk and End User Support; Digital Employee Experience (DEX); Device Management and Device Lifecycle Management; Device as a Service (DaaS); Workplace Security and Identity; Microsoft 365 and Collaboration; Azure Virtual Desktop (AVD) and Windows 365; Asset Management and Field Services; Automation and Self-Service; Microsoft Copilot and AI-enabled workplace solutions; ServiceNow integration and ITSM; Managed Workplace Services; Transition and Transformation.
• Shape solutions around business outcomes, employee experience, productivity, cost optimization, operational resilience, security, and user satisfaction, rather than focusing solely on technology features or configurations.
• Work closely with sales, account teams, delivery leaders, architects, commercial teams, and SMEs to develop differentiated propositions and win strategic opportunities.
• Actively support and influence pipeline development and opportunity creation, identifying workplace transformation opportunities rather than relying only on reactive RFP/RFI responses.
• Lead or contribute to client workshops, discovery sessions, executive presentations, solution walkthroughs, and proposal discussions.
• Develop compelling value propositions, solution narratives, operating models, transition approaches, service models, and commercial constructs for managed workplace opportunities.
• Define appropriate governance, service management, operating model, SLA/XLA, KPI, and reporting frameworks aligned to business outcomes.