About this role
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- Provide real-time technical support and troubleshooting guidance to Flight Crew and engineers across the global network
- Lead defect management calls with line stations and third-party providers, ensuring clear operational visibility
- Proactively manage Deferred Defects and maintenance activity to protect aircraft availability
- Work closely with Flight Operations and Base Maintenance to maintain fleet readiness and minimise disruption
- Coordinate worldwide Line Maintenance activities, acting as the central point of control for engineering operations
- Take ownership of AOG situations, driving recovery plans and directing resolution across multiple stakeholders
- Act as the key interface between Line Maintenance, Part M, and support departments on airworthiness matters
- Liaise directly with OEMs including Boeing and component manufacturers on complex technical issues
- Analyse component trends and drive effective troubleshooting strategies
- Optimise maintenance planning through effective use of the MEL
- Provide hands-on operational support where required
- Deputise for the MOC Duty Manager when needed
ABOUT YOU
- Hold a valid CAA / EASA B1 or B2 Licence
- Completed a recognised Aircraft Engineering apprenticeship or equivalent
- Strong experience in AOG recovery and operational decision-making
- Confident working in a fast-paced, high-pressure operational environment
- Solid working knowledge of AMOS and maintenance planning systems
- A problem-solver who can think logically and make sound decisions quickly
- Strong communicator, able to translate complex technical issues across teams
- Able to balance operational priorities with commercial impact (e.g. delay costs)
- Organised, adaptable, and confident managing multiple priorities
- Willing to travel at short notice to support operational requirements
Security Clearance Statement
- At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.
- Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).