Mobile Crisis Specialist I

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Mobile Crisis Specialist is responsible for providing face-to-face, phone, and telehealth crisis response and assessment services to those individuals who are experiencing a behavioral health crisis. This position ensures continuity of care through safety planning, service linkage, and follow-up support, while maintaining accurate and timely documentation in accordance with organizational, clinical, and regulatory standards. Mobile Crisis Specialists operate as part of a multidisciplinary crisis response team and contribute to a coordinated system of care that promotes safety, stabilization, and recovery in the community.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Respond to behavioral health crisis calls in the community, by phone, or via telehealth, providing timely, trauma-informed crisis intervention and stabilization services.
• Conduct rapid, comprehensive assessments of individuals in crisis, including evaluation of safety risk, suicide/homicide risk, and immediate support needs.
• Implement evidence-based de-escalation strategies to safely stabilize individuals experiencing acute psychiatric or emotional distress.
• Develop immediate, practical safety plans in collaboration with individuals served, incorporating natural support and community resources.
• Determine appropriate level of care and facilitate referrals to least restrictive, clinically appropriate services, including outpatient, inpatient, or community-based supports.
• Coordinate with law enforcement, emergency departments, 911/EMS, and other first responders when clinically indicated to ensure safety and continuity of care.
• Complete all required documentation of assessments, interventions, disposition decisions, and follow-up plans accurately and within required timeframes.
• Provide follow-up outreach as assigned to support stabilization, engagement in services, and reduction of future crisis episodes.
• Collaborate with internal teams and external partners, including behavioral health providers, hospitals, schools, and community organizations, to ensure coordinated care.
• Maintain professional, culturally responsive, and person-centered interactions with individuals, families, and community stakeholders.
• Participate in team meetings, clinical supervision, case consultation, and required training, including ongoing competency development in crisis intervention best practices.
• Adhere to organizational policies, performance standards, and regulatory requirements while demonstrating sound clinical judgment in high-pressure situations.

KNOWLEDGE, SKILLS & ABILITIES

• Strong verbal de-escalation and active listening skills in high-stress situations
• Rapid clinical assessment and decision-making in dynamic, unpredictable environments
• Ability to build rapport quickly with individuals in acute emotional distress
• Maintain composure, sound judgment, and professionalism during high-intensity situations
• Work independently while also functioning effectively as part of a multidisciplinary team
• Knowledge of local behavioral health systems, resources, and crisis continuum of care.

QUALIFICATIONS

• Education Level

• Bachelor’s in Social Work, Counseling, Psychology, or a related behavioral health field required. Master's degree preferred. Four years of relevant experience may be substituted for bachelor's degree requirement upon approval.

• Years of Experience

• Experience with community-based service delivery and interdisciplinary collaboration preferred.

• Certification/Licensure

• Must have valid driver's license and able to drive to community assessments.

Time Type:

• Full time

Pay Range:

• $18.20--$25.50

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

• Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

• At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

• Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

• Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.