Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

It's better over here.

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day.

That’s where you come in.

Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you’re educating, demonstrating, or recommending solutions, if you’re happy to provide outstanding experiences and help customers stay connected to what matters most apply now!

Job Responsibilities:

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.

• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.

• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Join the Un-Carrier Movement

At T-Mobile, we’re people-focused and purposeful. If you’re looking for a career with real growth, unlimited earning potential, and unbeatable perks, apply today.

Education

• High School Diploma/GED (Required)

Skills and Experience:

• 6 months of customer service and/or sales experience, retail environment (Preferred).

• Customer satisfaction: Focused customer advocate who loves having fun with our customers. Effective at balancing customer experience and performance goals (Required).

• Team building: Desire to be a part of the groundbreaking T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing knowledge, while serving customers and providing resolutions to issues (Required).

• Retail sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required).

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

• Travel Required (Yes/No): No

DOT Regulated:

• DOT Regulated Position (Yes/No): No

• Safety Sensitive Position (Yes/No): No

• T-Mobile Equal Employment Opportunity

• T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

• Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by contacting the appropriate channel. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.