Mobile Associate, Retail Sales | 1K Sign-On

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role is currently offering a $1,000 New Hire Sign-On Bonus. Both full time and part time roles are available.

Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

Other Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel: Travel Required (Yes/No): No

DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No

Hourly Base Pay: 19.50 per hour, plus 5.00 per hour training pay.

In the first 90 days, on-the-job training is provided and hourly training pay is available. After promotion to Mobile Expert, an annualized incentive target of 18,000 per year is possible. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn 20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits

• Full and part-time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability coverage, voluntary life insurance, and other voluntary programs. Eligible employees can receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For more information about benefits, please visit the benefits site.

• Growth and culture

• The company emphasizes growth and development, offering opportunities to advance and learn throughout your career. By applying for this opportunity, you’re aligning with our values and investing in your career growth.

• Equal Opportunity

• The company is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, marital status, citizenship status, veteran status, disability, or any other protected characteristic. Discrimination, retaliation or harassment based on these factors is not tolerated.

• Accommodation

• If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know.